FAQs

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Guest will be in default by material breach and will NOT be entitled to reimbursement for ANY advance rent payment UNLESS premises are re-rented. Guest shall send written notice to Agent. 25% of rental rate or a $100.00 non-refundable administrative fee (whichever is greater) is charged for canceling a reservation.

If Premises are re-rented, a refund of advance rent will be made less 25% of rental rate or a $100.00 non-refundable administrative fee (whichever is greater)  including any state or county mandated taxes. Agent will try to re-rent to minimize losses.

If a MANDATORY EVACUATION is issued you MUST vacate your unit. If you CHOOSE to leave during a VOLUNTARY EVACUATION there will be NO REFUND. Tenant will be entitled to a refund of the prorated rent for each night that Tenant is unable to occupy the Premises because of the order. HOWEVER, Tenant will not be entitled to a refund if, prior to taking possession of the Premises Tenant refused insurance offered by Agent that would have compensated the Tenant for losses or damages resulting from loss of use of the Premises due to a Mandatory Evacuation Order.

A $85.00 non-refundable fee is required with each change to a Vacation Rental Confirmation and/or Contract.

Please refer to your communication from your booking source for detailed instructions.

Trip Cancellation & Travel Insurance is available for 7% to cover medical and travel related incidences (can be bought up to 30 days prior to your arrival date) Rental Guardian Insurance.

· Modern Voyage Travel Protection – (877) 409-3953

· Trip Hedge – (877) 317-3472

· Royal Adventure – (888) 933-1115

· Berkshire Hathaway Travel Protection – (844) 716-8413

· Global Holiday Travel Protection – (866) 914-5333

Reservations made less than 30 days prior to check-in require full payment at the time of reservation. We offer nightly options by calling 910-458-5269. Visa, MasterCard, Discover , American Express or certified payment is accepted.

Any evidence of smoking in the unit will result in a charge of $250.00 fine and is cause for immediate eviction and forfeit of all rents paid. STRICTLY ENFORCED

Family groups only. No sororities, fraternities, prom groups, etc. You will be asked to vacate immediately if you misrepresent yourself or others in your group. No refund will be given if you are asked to vacate the premises.

Every effort has been made to ensure that any written information contained in brochures and/or on our website is accurate. Prices are subject to change. We will not be responsible for errors, omissions or a late change in pricing.

Palm Air Realty is committed to protecting the privacy of users on our website. This privacy policy is intended to inform users of privacy practices and information collection processes implemented on this website.

What personal information do we collect?

We collect information from users on our site through the following means: site/account registration, order placement, newsletter subscriptions, surveys and forms. Any data requested that is not a requirement will be specified as optional. You may visit our website anonymously, however, account registration or order placement may require the following information: name, email address, mailing/billing address, phone number or credit card information.

Personally-Identifiable Information: We do not rent or sell your personally identifiable information. Information may be stored outside of our website (for instance, on servers or databases co-located with hosting providers.) Information the user elects to make publicly identifiable on our site, such as blog comments or reviews, will be available to others.

Non-Personally Identifiable Information: Non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) may be collected.

How and why we collect information:

A cookie is a small and unique text file that websites send to your computer upon visiting a site. The use of cookies is implemented on this site to provide a personalized user experience. The use of cookies allows us to track website visits and gather basic user information.

Cookies necessary for basic function of the site do not store personal data. This means site visitors can engage in many activities on the site without providing personal information.

Cookies used on this site can be categorized in the following ways:

Necessary cookies (As described above, these are used for the basic function of the site and do not store personal data)

Performance cookies ( In general, these cookies do not collect personal data and collect information about how the site is used)

Functionality cookies (These cookies collect information regarding choices elected on the site, such as State/Region. These cookies remember selections you've made on the site to customize your experience.

Targeting cookies (Primarily used by advertising networks to collect information surrounding browsing habits.)

Social Media cookies (Cookies implemented when site visitor utilizes, sharing, buttons, allowing the user to share content)

How we use information:

Cookies are utilized on our website to better serve the end user, as well as for site analytics. Personally identifiable information is supplied by the customer and used for online transactions, marketing etc. Non-personally identifiable information is used primarily for analytics of the site. This allows us to improve our services, analyze how the website is used (specifically how users access and utilize the website.) This information is not used to profile those who access our website.

The following includes ways in which information collected may be used: user experience, website improvements, promotions, surveys, transactions, periodic marketing emails, emails pertaining to transactions/orders.

How we secure your information:

Security measures are implemented to ensure safety of personal information entered, submitted or obtained through this website. Measures include:

SSL (Secure Socket Layer) Technology & Encryption for sensitive/payment information

Secure Server Protocol (HTTPS) - Our secure servers do not store private information such as credit card, billing information etc.

Content Management System (CMS) utilizes password encryption.

Third Party Access:

When your personal data is collected on the site, it may be shared with selected third parties who assist with business operations such as marketing or advertising campaigns, or in delivery of functionality and features requested by user.

Contact:

Contact us at any time to request information that we have about you, correct any of the information or delete any of the information. We may be contacted through the contact form on this website.

Data Controller:

As mentioned previously, users in need of contacting the data controller may use the contact form on our website or the information provided below:

InterCoastal Net Designs

6934 Beach Dr S.W. Suite 3, Ocean Isle Beach,NC 28469

If changes to our privacy policy are made, the modified privacy policy will be available here. Modification date is provided below.

May 25, 2018

 GDPR-Specific Information for EU Users:Not all services provided on this website require registration, allowing users to visit this site without providing personal data. However, some services of the site may require that personal data is provided. If required personal data is withheld, the user may not be able to gain access to certain parts of the site or allow us to properly respond to your query. International Transfer: If you are located where GDPR applies, information that we collect (including through cookies) will be processed and stored in the United States.

Our legal basis for processing data: The data subject has given consent to the processing of his or her personal data for one or more specific purposes.