910-458-5269

 

 

Vacation Rental Policies

In accordance with the National Association of Realtor’s Standards of Practice and Code of Ethics, it is disclosed that Palm Air Realty has a contractual relationship with the owners (landlords) represented in these policies and on our website. This contractual relationship employs us to act as their agents and treat all parties (owners and guests or tenants) honestly, fairly, and in good faith. The price of any services provided herein by or through Palm Air Realty, Inc may include a profit for the company. We follow the NC Vacation Rental Act (state statute Chapter 42A). 

***Rates are subject to change without notice. Rates reflected are base only. Additional fees and taxes may apply.

You can download information regarding our policies and procedures by clicking here.

 

 FACTS/ANSWERS TO FAQ:

Cancellation Policy

Guest will be in default by material breach and will NOT be entitled to reimbursement for ANY advance rent payment UNLESS premises are re-rented. Guest shall send written notice to Agent. A $100.00 non-refundable administrative fee is charged for canceling a reservation.

If Premises are re-rented, a refund of advance rent will be made less a $100.00 cancellation fee including any state or county mandated taxes. Agent will try to re-rent to minimize losses. 

If a MANDATORY EVACUATION is issued you MUST vacate your unit. If you CHOOSE to leave during a VOLUNTARY EVACUATION there will be NO REFUND. Tenant will be entitled to a refund of the prorated rent for each night that Tenant is unable to occupy the Premises because of the order. HOWEVER, Tenant will not be entitled to a refund if, prior to taking possession of the Premises Tenant refused insurance offered by Agent that would have compensated the Tenant for losses or damages resulting from loss of use of the Premises due to a Mandatory Evacuation Order. 

Travel Insurance

Trip Cancellation & Travel Insurance available for 7% of the total reservation cost including all applicable fees and taxes. Rental Guardian Insurance   

·         Modern Voyage Travel Protection – (877) 409-3953

·         Trip Hedge – (877) 317-3472

·         Royal Adventure – (888) 933-1115

·         Berkshire Hathaway Travel Protection – (844) 716-8413

·         Global Holiday Travel Protection – (866) 914-5333

 

Arrival & Departure

Check-in at the Palm Air Realty office (133 N. Fort Fisher Blvd., Kure Beach) before going to any rental location.

CHECK-IN is from 3:00 PM – 5:00 PM. Please call to report ANY problem with your unit within 1 HOUR of check-in.

LATE arrival? NO PROBLEM. We have after hours packets available for those guests checking in late. 

CHECK OUT is 10:00 AM sharpPlease Follow your Departure Checklist located on the fridge and/or counter in your unit.

RETURN PARKING PASSES & KEYS  to the Palm Air Realty Office (133 N. Fort Fisher Blvd. in Kure Beach) by 10:15 am

 

Reservation Change Policy

A $35.00 non-refundable fee is required with each Vacation Rental Confirmation and/or Contract.

 

Last-Minute Reservations

Reservations made less than 30 days prior to check-in require full payment at the time of reservation. We offer nightly options by calling 910-458-5269. Visa, MasterCard, Discover or certified payment is accepted. Certified payment must be expressed overnight Palm Air Realty, 133 N Fort Fisher Blvd., Kure Beach, NC 28449.  The Vacation Rental Agreement can be sent to you by FAX or EMAIL and returned by FAX or EMAIL to expedite the completion of your reservation.

 

All Units Are Non-Smoking

Ash trays are provided for “outdoor” smoking. Empty ash trays and butts in outside receptacles. Any evidence of smoking in the unit will result in a charge of $250.00 fine and is cause for immediate eviction and forfeit of all rents paid. STRICTLY ENFORCED

 

Registered Guests Must Be 25 Years of Age

Family groups only. No sororities, fraternities, prom groups, etc. You will be asked to vacate immediately if you misrepresent yourself or others in your group. No refund will be given if you are asked to vacate the premises.

 

Errors and Omissions
Every effort has been made to insure that any written information contained in brochures and on our website is accurate. Prices are subject to change. We cannot be responsible for errors, omissions or a late change in pricing.